Have Questions? We’ve Got Answers!

Hello! Thank you for your interest in RedDrop. Please follow the below directory to assist with your questions and inquiries. 

For Order/Shipping/Return Questions: hello@reddrop.co

For Partnerships: dana@reddrop.co

For School Inquiries: wholesale@reddrop.co

For Media:  media@reddrop.co

RedDrop is committed to responding to all inquiries within 2 business days. Our team is based in the United States in sunny Los Angeles and beautiful Atlanta, Georgia. During US holidays you may experience some delays as we are committed to providing balance and time off for our staff. For other customer needs you can text: 
1 -888-926-2329

  • Email

    Our email is hello@reddrop.com We usually respond within 1 business day!

  • Text

    You can text us at 1-888-926-2329
    9AM - 5PM EST Monday-Friday

FAQ

What size underwear should I order?

Picking the right underwear size can be tricky. That is why we have provided you with the following guides.

You can review our sizing chart here.

OR please watch our sizing video on YouTube for more detailed information.

Please remember our underwear is non-refundable or exchangeable so we encourage you to review the sizing resources carefully.

Are your pads organic?

Our pads are not organic. They are made with synthetic materials and contain the following ingredients: polypropylene, cellulose pulp, polyethylene.

They are made with:
Soft Non-woven top sheet
Air-laid Paper
Japanese Sumitomo Air-laid SAP Paper
Breathable back-sheet
Soft Non woven side guard
Release Paper
Polyethylene individual Wrapper
Adhesive Glue

We believe that these ingredients are more absorbent and create a more comfortable experience for tweens while on their period, especially if they are not able to change a pad as frequently as is needed for some organic options.

How do I make updates to my subscription?

Simply follow the link to our customer portal and login. Here you can edit your subscription.

How do I file a claim for a lost or stolen item?

Use this form to complete a claim for a shipping concern or a lost or stolen item.

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